Frederick County Workforce Services: https://www.frederickworks.com/online-resources
- Employees can be retained at reduced hours while collecting partial unemployment benefits to make up a portion of the lost wages.
MD Labor Unemployment Assistance Phone Assistance Updates:
The Maryland Department of Labor has launched a new Interactive Voice Response (IVR) system to expand and improve the features available for unemployment insurance claimants. Using the IVR system, claimants can now file weekly claim certifications for both regular AND pandemic unemployment insurance claims by phone. Claimants can also file a telecert for multiple weeks, reset their PIN number, check their payment status, receive filing instructions, and more without having to connect with a claims agent.
To connect with the IVR system available 24/7, call 410-949-0022 or 1-800-827-4839, toll free. Please listen carefully as the voice message and many prompts, like the weekly certification questions, have changed. Applicants can familiarize themselves with the weekly certification questions before filing a telecert.
If claimants need to connect with a live claims agent to file a new claim or inquire about an existing claim, they should call 1-877-293-4125, toll free. Live claims agents are available from 7:00 a.m. to 6:00 p.m., Monday through Friday and from 8:00 a.m. to 12:00 p.m. on Saturday. Starting June 14th, Labor will have Sunday hours from 12:00 p.m. to 4:00 p.m.
If a claimant calls during business hours, they may now provide a callback number. When an agent becomes available, the system will call the number provided and connect the agent with the claimant. If the claimant stays on hold, they will be offered the opportunity to connect with a virtual agent to have their questions answered. For more information, go here.
Due to unprecedented volumes of claims, the Department of Labor has updated the process for applying for benefits. Please visit Labor's Unemployment homepage for additional details.
IF A CLAIMANT IS HAVING PROBLEMS FILING
If someone is having difficulty placing a call or accessing the website, he or she can email firstname.lastname@example.org. Employers can email email@example.com or contact 410-767-2412.
- If someone's job or business has been impacted by the coronavirus, please read COVID-19 Frequently Asked Questions.
- To learn more about the work-search requirement exemption, please visit Work Search FAQs.
- To learn about the federal "CARES" Act, please see FAQs.
- To find additional information about Maryland's unemployment insurance program, please visit the Unemployment Insurance webpage.
- For information about programs to support Maryland businesses, please visit the Coronavirus (COVID-19) Information for Businesses. This site also includes a FAQ sheet.
Please be aware that the Division of Unemployment Insurance’s website and call centers are currently experiencing an unprecedented volume of users due to COVID-19. This may result in long wait times. We understand claimants are experiencing trouble getting through. We apologize for any inconvenience and thank callers for their patience during these uncertain times.
Please be assured that Maryland does not have a waiting week like many other states do. No matter when or how a claimant files, he or she becomes eligible for benefits starting the day after they separated from employment. If a claimant is eligible, he or she will be paid for all benefits due.
If you are an employer seeking assistance, please e-mail firstname.lastname@example.org.
If you are an employer seeking Bulk Claim Services for all affected employees, please e-mail UI.BulkClaim@maryland.gov or call or call (410) 767-3252.